Spa  Policy

Our massage therapists are fully trained, and experts in their craft. This ensures that our clients are in some of the most capable hands you’ll find anywhere. Having said that, please inform them at any time if you are uncomfortable, or require anything else during your treatment–massage pressure, room temperature or otherwise.

If you are pregnant or have any other conditions that you feel we should be aware of, please inform our spa receptionist and/or your therapist.

To ensure a peaceful, tranquil ambiance in the spa, children cannot accompany adults in the spa unless also receiving service.

For the consideration of our other clients and to maintain a relaxing atmosphere, we ask that cell phones be set to silent and all calls be taken outside.

The therapist reserves the right to terminate the treatment if she feels the clients’ behavior is undesirable. We retain the right to refuse service.

To ensure the best spa experience, we kindly ask that you arrive 5-10 minutes before your scheduled appointment. Late arrivals may result in a shortened session to accommodate other guests and maintain our schedule.

We understand that plans can change unexpectedly. However, as we reserve time specifically for you, we require at least 4 hours notice for any cancellations or appointment changes. Cancellations made with less than 4 hours notice may incur a $20 cancellation fee. Outstanding cancellation fees must be paid before booking future appointments.

Appointments scheduled online within 24 hours of the requested time may not be guaranteed so please call us to confirm.

A transaction fee applies to all card payments. You are welcome to pay with cash to avoid this fee.

We do not offer refunds for completed services. If, for any reason you are not satisfied, please contact our office, and we will promptly address your concerns so that you may continue to be a satisfied client.

Thank you for your understanding